info@ablelivingcare.co.uk

Why Choose Us

Why should you choose Able Living Care Services?

We understand that choosing which company to use to provide homecare for yourself or a loved one is an important decision.

Here are a few reasons why we believe you should choose Able Living:

  • We have an outstanding track record of since we started in 2013; we’ve received consistent rating of ‘GOOD’ by CQC, received exceptional feedback from our clients and their families and have 5 star reviews.
  • We are a family run business with local carers. We are not a national franchise like many care companies, so have knowledge of the local area and a genuine interest in our communities and their wellbeing.
  • We only recruit the best staff (we do not use agency staff) and have a highly trained and motivated team – In a recent survey, our team said they were proud to work for Able Living and they all work hard to ensure our outstanding reputation is maintained. Staff turnover is low with half of our team having worked for Able Living for 5 years or more.
  • We match our carers with our clients needs, personality and wishes and limit the number of carers per client to provide continuity of care.
  • Our care goes beyond actual homecare visits; we liaise with GPs and other medical staff, keep families updated and offer meaningful activities and social events to our clients.
  • We use technology smartly to avoid inefficient paperwork – carers record visits and notes on a handheld device, which means they don’t waste time filling in paperwork and can spend more quality time with clients. In addition families can log into our system to view care plans and notes. We also encourage clients to use our cellular iPads to communicate with friends and family or use for other activities.
  • We regularly review our charge rates to remain competitive and ensure you receive the best value for money possible. Unlike some care providers, our care visit durations are flexible to suit you – we don’t think you should pay for a full hour care if you only need 30 minutes.

Able Living Values and Behaviours

Dignity and Respect

  • treat people with dignity and respect regardless of their culture, religion, age, race, sexual orientation or disability
  • accept and respect people’s individuality
  • take time to listen to people and understand what’s important to them
  • communicate in an open, accurate and straightforward way using appropriate language
  • allow people to maintain their dignity and feel comfortable, particularly when receiving personal care
  • protect and respect people’s confidential personal information
  • check with people about how they want to be addressed and use humour appropriately
  • respect people’s right to make their own decisions and choices about how they want to be cared for
  • respect people’s homes, family relationships and facilities
  • respect the position of trust they have with people who need care and support and customers
  • deal sensitively and appropriately with behaviour that challenges.

Commitment to Quality Care & Respect

  • are committed and passionate about doing anything they can in their work to make the lives easier for people who require care and support
  • contribute to delivering person-centred care, putting the person supported or customer at the heart of everything they do and helping them when they need it
  • give people who need care and support their full attention
  • are authentically warm, kind, empathetic, reliable and compassionate in their actions
  • are always professional and act with integrity 
  • are flexible and proactive – responding calmly to what goes on in the day 
  • have clear boundaries with customers and people who need care and support and follow procedures and guidelines in their work
  • are prepared to take positive risks, clearly explaining the consequences of risks to otherstake personal responsibility for ensuring they contribute to the provision of excellent, safe, high quality care and support to others
  • deal sensitively and appropriately with behaviour that challenges
  • have the courage to speak up and challenge others where they have concerns about the quality or safety of care being provided 

Working Together

  • empower, encourage and enable people who need care and support and other staff to do things for themselves and to make their own decisions
  • communicate options and offer realistic choices to people who need care and support
  • build two-way relationships of trust with colleagues, people who need care and support and other stake holders
  • commit to working with and supporting others as part of a team 
  • communicate effectively with others, using detailed and appropriate communication, including handover tools 
  • understand and respect other people’s priorities
  • adapt their approach according to the individual, situation and context
  • develop local networks and involve other professionals when needed for additional information and support.

Learning & Reflection

  • commit to learning and developing themselves in their work 
  • are self-aware and regularly reflect on the work that they do, how they do it and the impact they have on those being supported 
  • are honest and transparent and not afraid to say when they’ve done something wrong
  • support, coach and mentor people who need care and support and/or other staff to enable them to learn new skills and increase their self-esteem
  • seek, reflect on and learn from feedback from colleagues, people who need care and support and their families
  • are open to learning from others and willing to share knowledge and best practice
  • know their own limits and know when to seek support and advice
  • think innovatively about how to best use limited resources to come up with new ways to support people who need care and support.